Senior Helpdesk Support Analyst
Company: VirtualVocations
Location: Renton
Posted on: April 1, 2025
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Job Description:
A company is looking for a Sr. Helpdesk Support Analyst.
Key Responsibilities
Learn technical skills required to resolve customer support
cases/requests
Gain an understanding of various product and service datasets and
deliver assigned items in established timelines
Balance and prioritize individual workload across different types
of requests leveraging a ticketing system
Required Qualifications
Bachelor's degree in Computer Science, MIS, Information Systems, or
engineering fields, or equivalent experience
3-5 years of relevant experience in Software support and/or product
implementation
Minimum 3 years of experience with Microsoft SQL Stack (T-SQL,
SSIS, SSRS)
Experience with ticketing systems, preferably ServiceNow
Experience with Microsoft Azure and/or Snowflake is a plus
Keywords: VirtualVocations, Renton , Senior Helpdesk Support Analyst, Professions , Renton, Washington
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