IT SUPPORT ANALYST - BLAINE, WA

Company: Nature's Path
Location: Blaine
Posted on: October 17, 2024

Job Description:

Description Responsibilities:

• Serve as the primary contact for internal users seeking technical assistance, including troubleshooting hardware, software, and network issues.
• Diagnose and resolve technical problems via phone, email, and in-person support.
• Install, configure, and maintain computer systems, software applications, and peripheral devices.
• Manage and prioritize support tickets in the IT service management system, ensuring timely resolution and follow-up.
• Provide user training and support on various IT systems and applications.
• Monitor and maintain IT inventory, including computers, printers, and other hardware.
• Collaborate with other IT team members to identify and address recurring issues or potential improvements.
• Assist with system updates, patches, and upgrades as needed.
• Maintain documentation for IT procedures, support processes, and troubleshooting guides.
• Adhere to IT security policies and practices to safeguard organizational data and systems.
  Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
  • Proven experience (2+ years) in IT Support, with a strong understanding of computer systems, software, and networking.
  • Proficiency in Windows and macOS operating systems.
  • Good understanding of Azure, M365 administration, networking, and server management.
  • Experience with ticketing systems and remote support tools.
  • Strong problem-solving skills and ability to work independently.
  • Excellent verbal and written communication skills.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)
  • Strong customer service orientation with a patient and professional demeanor, and the ability to communicate using non-technical language.
    Preferred Skills:
    • Experience with Active Directory, DNS, and DHCP.
    • Knowledge of network troubleshooting tools and methodologies.
    • Experience with virtual environments and cloud services (e.g., VMware, Azure).
    • Experience with ITIL or other IT service management frameworks.
    • Ability to script or automate tasks using languages such as PowerShell or Python.
      This role pays between $75k - $95k plus a 10% bonus and is a hybrid opportunity based out of our Blaine WA facility.

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