Customer Service Advocate II
Company: VirtualVocations
Location: Renton
Posted on: April 4, 2025
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Job Description:
A company is looking for a Customer Service Advocate II -
Outbound.
Key Responsibilities
Conducts outbound calls to members and providers for educational
and informational support
Escalates calls when providers cannot deliver solutions and serves
as front-line support for inquiries
Documents information for quality tracking and maintains
performance standards based on contact center metrics
Required Qualifications
High School diploma or GED is required
1 - 2 years of related experience is necessary
Vocational or technical education may be required in addition to
work experience
Experience in a contact center environment is preferred
Keywords: VirtualVocations, Renton , Customer Service Advocate II, Hospitality & Tourism , Renton, Washington
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